We *LOVE* our customers and will always be here if you need us. We would love to hear from you with any questions, comments, concerns or feedback you may have.
Thanks so much for your support!
30-day money-back guarantee for ANY reason
For all purchases made through myionz.com you may return your undamaged product and packaging within 30 days of purchase to receive a 100% REFUND for any reason. If the reason for return isn’t quality related, the customer must pay the return shipping costs.
12-Month warranty for Quality Related Issues
WITHIN COUNTRY OF PURCHASE:
iONZ will support all quality related issues with a similar model *replacement* or 100% REFUND including any return shipping costs. Please note: If we provide you with shipping labels they must be used within 20 days of arrival at destination.
OUSTIDE COUNTRY OF PURCHASE:
iONZ will support all quality-related issues with a similar model *replacement* or 100% REFUND. International shipping costs must be paid by the customer.
PURCHASES MADE THROUGH PHYSICAL RETAIL LOCATIONS:
Each retailer has their own specific return and support policies. Please contact the retailer you purchased the unit from directly for specific guidance on their return and warranty process.
Only products sold through Authorized Resellers are covered by our Warranty. Unauthorized reselling of iONZ products is strictly prohibited.
1. When does my warranty start?
Your warranty begins on the date of purchase
2. How do I submit a warranty claim on my iONZ?
Before you submit a warranty claim check your Operations Manual that was included with your iONZ in the original packaging and attempt to find the solution from the troubleshooting guide. You can also call us toll free within the US at: 1-844-663-3611 (M-F 9am-5pm PST) for troubleshooting support.
If you believe the item is defective and covered by warranty (30 days for ANY reason/12 months for quality related issues) then please submit an exchange/return request by contacting us at: email@example.com
Please include your Valid Proof of Purchase in the email.
3. What is a valid proof of purchase?
If purchased through Amazon.com, Pricefalls.com or eBay.com please provide your order number and username.
If purchased directly through myionz.com please provide your email address and shipping address
4. Who are Authorized Resellers, Retailers and Online Sellers for iONZ products?
Authorized Sellers are Amazon.com, Pricefalls.com, eBay.com, and Switch & ATR retail outlets. Also, we sell direct through our website www.myionz.com
5. What conditions are NOT covered by the Warranty?
Conditions not covered by the warranty:
•Free or Promotional units given directly by iONZ
•Stolen, lost or misplaced products
•Products purchased more than 12 months ago
•Non quality/manufacturing problems on products purchased more than 30 days ago
•Products purchased outside of our authorized resellers from an unauthorized site/reseller
•Improperly operated devices, including damaged Li-ion core pack
For any other questions please contact us at firstname.lastname@example.org – we would love to hear from you!